Refund and Cancellation Policy for Digital Delivery Software Products
At [shopmi1.com], we are committed to providing top-quality digital software products and ensuring customer satisfaction. Please review our refund and cancellation policy for digital delivery software products below:
Order Cancellation:
- You have the right to cancel your order for a digital software product within 24 hours of placing it. To initiate the cancellation process, please contact our customer support team at [care@shopmi1.com].
- If the product activation key or download link has not been issued, a full refund will be issued to the original payment method.
Refund Policy:
- Refunds for digital software products will be considered under the following circumstances: a. Non-Delivery: If you do not receive the product activation key or download link within the specified delivery timeframe, please contact us immediately. We will investigate the issue and, if verified, issue a full refund. b. Defective Product: If the software product is found to be defective or non-functional, you must contact us within 7 days of purchase. We will assess the issue and, if confirmed, issue a full refund. c. Incompatibility: If you have verified that the software is not compatible with your system despite meeting the specified system requirements, you can request a refund within 14 days of purchase. We may request additional information to confirm the incompatibility.
- Refund requests for digital software products must be submitted in writing to [customer support email]. Please include your order number and details of the issue.
Exceptions:
- Once the product activation key or download link has been issued, we generally cannot issue refunds for digital software products due to the nature of the product. However, we will consider exceptions for exceptional circumstances, such as duplicate purchases.
- Products sold as bundles may have different refund policies. Please refer to the product description for specific details.
Contact Us: If you have any questions or concerns about our refund and cancellation policy for digital delivery software products, please don’t hesitate to contact our customer support team at [customer support email/phone number]. We are here to assist you and ensure you have a positive experience with our products.
